INTRODUCINGYour communications
QoS

ENDLESS POSSIBILITIES IN Acommunications provider
you can trust

THE TEAM20+ years in the know driven by
customer service & support

INTRODUCINGYour communications
QoS

ENDLESS POSSIBILITIES IN Acommunications provider
you can trust

THE TEAM20+ years in the know driven by
customer service & support

QoS is
mobility reliability and collaboration

QoS is here to serve you and your customers better with flexible solutions that help you do business anytime, anywhere on any device. Less expensive than traditional solutions, why pay line rental when you can pay for a service.
Connectivity
Your number, anywhere you need it, on any device.
Install
Easy to setup and to use, ready in minutes.
Grows with you
Add and remove users as you need with functionality, features and service to fit every business size.
Available globally
Deploy worldwide without the cost and complexity of managing multiple disparate systems.

QoS is
mobility reliability and collaboration

QoS is here to serve you and your customers better with flexible solutions that help you do business anytime, anywhere on any device. Less expensive than traditional solutions, why pay line rental when you can pay for a service.
Connectivity
Your number, anywhere you need it, on any device.
Install
Easy to setup and to use, ready in minutes.
Grows with you
Add and remove users as you need with functionality, features and service to fit every business size.
Available globally
Deploy worldwide without the cost and complexity of managing multiple disparate systems.
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Including
Powerful Cloud PBX features

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Inbound Calling
Receive calls on your number on any device at anytime
Keep Your Existing NumbersInbound Calling
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Outbound Calling
Show any NZ caller iD from your devices worldwide
Present Any Number WorldwideOutbound Calling
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Automatic Receptionist
Automatically route calls to the right user or department at the correct times.
Intelligent Call RoutingAutomatic Receptionist
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Advanced Presence
See who’s available/on the phone/in a meeting till 13:00, all at a glance
Know Who’s AvailableAdvanced Staff Presence
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Voicemail Services
Voicemails to your email inbox, on your extension and in your online portal
Messaging to EmailPersonal and Company Voicemail
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Conference Rooms
Conference rooms for guests or staff with or without PIN access
Staff and Guest RoomsAudio Conferencing
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Call Recording
Options to record inbound, outbound, internal calls
Company Wide or Ad HocCall Recording
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Integration
Click to dial from websites, email signatures and databases
IntegrationOutlook/MAC Contacts
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Worldwide Access
Take your extension anywhere in the world on any device
Available Internet WideRoaming
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Two step Install
Run the software, enter your username and password, done!
Download and LoginSuper Easy Install
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iM & Screen Sharing
iM between users and instantly share your screen with anyone on any device
Team Messaging and Screen SharingCollaboration
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Other Services
Missing a feature you want? Let us know so we can help!
Many more serviceseFAX, Toll Free and International Numbers

Frequently
Asked Questions

Just some of the questions we often get asked but if we’re missing something just send us a quick email or feel free to give us a call.
This is exactly what I’m looking for, can we keep our existing numbers?

Yes of course you can keep your number, we can take over any NZ local/national or toll free number. We also have access to providing new or existing NZ, AUS, UK, USA and Canadian numbers and Toll Free’s. All we need for taking over a NZ number is your existing provider’s details with you, either send us an existing bill or their business name, your account name with them and your account number. Please allow around 5 business days.

This is not exactly what I’m looking for…

We are sorry to hear that, QoS is just one of many solutions we provide and could recommend. We have been in the industry for over 20 years so be sure that if you are after a certain feature or more advanced requirement we have it under our belt and have the perfect product we can recommend to you. We might turn around and say for that product we wouldn’t recommend a cloud-based service but maybe an on premise managed solution. These solutions can still be quoted per user if required and would be fully serviced and managed by us. Just touch base with your requirements.

Can I mix up the user type?

Yep we are totally flexible, try using the calculator below, or pricing table down the bottom for an idea on what type of user you are after. Or contact us and we’ll help out over the phone or email. We won’t hold you to it either, unless quoted otherwise our services are per month, so contract free.

Can I save on our monthly bill with QoS?

Yes depending on the business size we can save you money, but 100% provide a better service! It’s not all about saving money in our opinion.
For example a standard NZ business might have around 8-10 staff. A business this size would have an old phone system to suit with 4-5 old copper lines and probably a copper fax line as well costing around $250-$300 a month just on line rental, not a service, just line rental.
For 10 x Desktop QoS Users each with voicemail, personal DDI’s, company voicemail, Auto Attendant and maybe 2 x extra QoS Mobile APP’s as a service $210 a month. All the features for the same price as your old copper lines.

Do you offer desk phone handset only solutions as well or old school phone systems?

Yes if you don’t like the idea of using a headset on a PC APP or mobile APP, and are keen on a more traditional phone on desk product, touch base with us and we can quote a solution for you. Just consider for the same price as a basic desk phone with limited features, our QoS client software includes some advanced features your standard desk phone solutions don’t, like: Advanced/Full Staff Presence, Instant Messenger between users, Login from anywhere on any device, add/take users on the fly, take your extension anywhere, easy maintenance – if we need to change something it’s all managed externally by us. If you’re not sure, just request a demo. We won’t push you either way as we have a solution for any requirement.

Do you have solutions that work with our existing provider?

Yes our cloud services work with any good internet connection and most of our solutions including QoS and On Premise phone systems can work with your existing providers phone lines if you so choose. Just touch base via email or give us a call to discuss further. info@qos.co.nz

How long does taking over our numbers take?

Single numbers can take around 3-4 business days, multiple numbers including main line and DDi blocks or Toll free numbers can take around 5-6 business days. Unless requested, we won’t rush you into anything until everything is running, tested and all staff are happy. In urgent circumstances we’ve managed to cut the above down, for example one customer was so unimpressed with their old provider they needed to move asap. They called us Tuesday AM, we met them at their offices Tuesday PM, and they were fully up and running on our platform by Wednesday at 14:00.

Can we have a demo or trial?

Of course, we can arrange an online demo of the product using QoS’s optional screen sharing feature and audio conference room at a convenient time for you. Also we can give customers access to the product to trial in-house for their first month, we will invoice for any toll calls made at our standard rates.

What’s the contract term?

Unless otherwise quoted there are no contract terms, pay per user, per month.

Do we use off shore support or customer service?

No all our support is managed in-house by our own NZ based technicians

I need more advanced features like CRM integration and Contact Centre Solutions can you help?

Yes we have been in the industry for over 20 years so be sure that if you are after a certain feature or more advanced requirement we have it under our belt and have the perfect product we can recommend to you. We might turn around and say for that product we wouldn’t recommend a cloud-based service but maybe an on premise managed solution. These solutions can still be quoted per user if required and would be fully services and managed by us. Just touch base with your requirements.

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Quality Products and Service Providers

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START ESTIMATINGMonthly user and internet pricing

Choose from the below options to get an idea of what your pricing might look like. For 50+ Users contact us for special pricing. Each user includes 1 x Local, National or Toll Free Number.

Optional Monthly Extras

Total NZD excl GST$

START ESTIMATINGMonthly user and internet pricing

Choose from the below options to get an idea of what your pricing might look like. For 50+ Users contact us for special pricing. Each user includes 1 x Local, National or Toll Free Number.

Optional Monthly Extras

Total NZD excl GST$

QoS
features & functions

Options AvailableNo APP Centrex Style LineVOiP/SiP LineCloud Desk PhoneMobile APPDesktop APPDesktop w/Screen Share
OSMobile GSM or Landline OnlyExisting PBX or ask for a quoteiP Desk PhoneiOS, AndroidWindows, MACWindows, MAC
Built in Screen ShareOptional
Receive CallsTolls Apply
Transfer CallsTolls ApplyPBX
Make Calls
Staff PresencePBXBasic
Instant MessengerPBX
Internet Based
Failover RedundancyN/A
Audio ConferencingOptionalOptional
Number inclOptional
User Portal
Admin PortalOptional
Auto AttendantOptional
Auto Day/NightOptional
Caller iD
Voicemail Company/PersonalOptional
Voicemail to EmailOptional
Pricing Each From:$10$10$15-$20$15$20$35

Great user reviews
and comments

Can’t rate these guys highly enough!

Unbelievably great service from a Telco supplier. Near immediate response to all our queries. We are a small business who have just transferred over from a major NZ provider. Huge savings, great product. “

Shane D
Cloud PBX Customer

Amazing features!

We give you and your service 10/10, we are super happy with the system and its flexibility :–))

Dawn
QoS Desktop and Mobile Customer

Super quick

Super quick set up they had it done in 3 hours. Everyone else told me 2 days! 🙂

 

Justin
QoS Desktop Customer

Efficiently

Enjoying it, its made the whole business run so much more efficiently

 

Sue
QoS Desktop Customer

Amazing service

Thank you for your amazing service and prompt reply – if you want me to put some feedback somewhere let me know – you’re awesome@!!

Kim
Cloud PBX Customer

Impeccable

Thanks for all your help. Gotta say your service is impeccable.

 

Hayden
Cloud PBX Customer

Functionality

Loving the new format and functionality of QoS

 

Elliott
QoS Desktop Customer

Fantastic to deal with

Just wanted to provide some feedback on our service experience so far

We are extremely happy with how our service is working and you have been fantastic to deal with every step of the way

Emma
QoS Desktop Customer

Cater for all our needs

I’m really impressed with the smoothness of the set-up your ability cater for all our needs. I’ll write you a good testimonial if you ever need one

Shane H
QoS Desktop Customer

Our advanced
packages & prices

$15
Mobile Only User
For Mobile Staff with good WiFi or 4G access
  • 0.02c p/m Local Calls
  • 0.03c p/m National Calls
  • 0.15c p/m Mobile Calls
  • Great International Rates
  • Incl Mobile App Features listed above
$20
Desktop User Only
Advanced Office User
  • 0.02c p/m Local Calls
  • 0.03c p/m National Calls
  • 0.15c p/m Mobile Calls
  • Great International Rates
  • Incl Desktop App Features listed above
  • Integration with Outlook or Mac Address Book
  • Integration with various headsets brands like Jabra, Plantronics etc
  • Click to dial from websites, signatures and databases
  • Import contact directories
$35
Screen Share
Customer Service, Software Support, Training, Website Design etc
  • Invite guests to share your screen quickly and easily
  • No installation or run requirements for viewers
  • See who’s logged in, pause and invite more guests
  • Incl both Mobile and Desktop App with Features listed above

Optional Extras
or ask if we’re missing something

Company Call Recording
Record all calls in and out, saved to your own private virtual server or manually record calls to your local device out of the box
Screen Share
Easy screen share allows anyone on any device to view your screen while you talk to them, great for presenting, training, software support, website design and more
Inbound Call Reporting
Weekly and monthly inbound call reports with great info on call origin, time/day, length, line usage and more
Ultra Fast Fibre
Super fast quailty fibre, vdsl, adsl, and premium services available including unlimited data and free static iP
eFAX, Toll Free Numbers
International numbers, audio and video conferencing options and more, what are you looking for? Just let us know. info@qos.co.nz
Conference, Headset Hardware
Telephony including on premise equipment, headsets, WiFi/Data/Video hardware… we have a product to recommend to you

Get in touch

Any questions on any of our products and services? Please feel free to fire us through an email or give us a call.

AddressNew Lynn, Auckland
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Subscribe

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QoS

Thank you for visiting our page, if you have any questions of feedback good and bad please feel free to let us know.  Kind Regards Simon

Subscribe

If you wish to receive our latest news in your email box, just subscribe to our newsletter. We won’t spam you, we promise!

QoS

Thank you for visiting our page, if you have any questions of feedback good and bad please feel free to let us know.  Kind Regards Simon

Copyright by Voicepro Ltd NZ All rights reserved.